ETC provides a simple and cost effective service for simple Moves, Adds and Changes (MAC’s) for all facets of the Telecommunications field. ETC has worked closely with their clients to determine what they want and need most. Most clients desire a Single Point of Contact in order to reduce the cost and simplify the process of performing support for their branches.

ETC provides highly qualified technicians for all Voice, Video and Data matters. This includes Workstations, Audio/Visual Display Devices, Cabling, Desktop Devices, Time Clocks, TV’s and any other needs our clients have.

ETC’s Customer Support Analysts are thoroughly trained in all aspects of support and Project Management and are capable of handling any kind of request, regardless of the size of the job. ETC exceeds the national standard by offering an on-site technical service team within 24 to 48 hours from the initial request.  Requests can be received via email to our Support Team or by calling into headquarters and requesting a dispatch.  Our clients are provided with an estimated onsite arrival time and a ticket number for tracking. They are informed of the technicians’ arrival and departure from the office as well as the outcome of the job. All this is accomplished with just one call/email to ETC.

HOW CAN ETC’S DAY ONE/DAY TWO
SUPPORT SERVICES HELP YOUR COMPANY?

• Reduced cost
• One simple call facilitates Service and MAC issues for Cabling, Voice and Data
• Centralized Project Management of all support tickets and projects
• Close monitoring and tracking of results
• Improved response times due to a streamlined tracking process
• Reduced need to coordinate multiple vendors for site visits
• Reduced number of invoices and overall costs associated with project and site visits
• Rapid deployment for rollouts of multiple locations with short lead time