Basic Maintenance

Hours of Support - 8:00 a.m. to 5:00 p.m. eastern standard time
    Monday thru Friday
12 to 24 hour response time for service dispatches
No charge for equipment related service dispatches
No Service Coordination Fee
Advance replacements
No Standard inspection/repair/refurbish fees on ETC equipment
Labor rates remain constant for the life of the contract

Preferred Maintenance

Hours of Support: 24 x 7
8 to 12 hour response time for service dispatches
No charge for equipment related service dispatches
No Service Coordination Fee
Advance replacements with early AM delivery (where available)
No Standard inspection/repair/refurbish fees on ETC equipment
Labor rates remain constant for the life of the contract
Annual Preventative Maintenance* at no additional charge

* Preventative Maintenance

ETC will visit and inspect any/all locations under Preferred Maintenance. This shall be at the request of the customer to schedule a technician, no more than once yearly, at no charge. The purpose of the visit is to assure all equipment is operating correctly, fix any/all problems and report on the wellness of the environment.

** Prepayment Service Option

Client may elect to secure a pre-pay service relationship with ETC. Discounts will be applied to hours committed. This commitment is in effect for 1 year with secured labor rates.